Release gate: Publish a monitored support and privacy contact route, a sustainable response process, and legal approval before this page goes live. This draft does not claim an inbox, SLA, or status page that is not operated.

ReadRats Support

• Effective date: 2026-07-16
• Last updated: 2026-07-16

Getting help

The release operator must add an approved monitored contact route before publication. Until then, no email alias or response time is promised. Include what you were doing, what happened, device and operating-system version, and a screenshot if one is safe to share.

Account help

• Delete account: use Profile → Delete account in the app. A public request path must also be published before release.
• Reset password: the sign-in screen can send a Firebase password-reset email for email/password accounts.
• Change email: the profile flow uses Firebase’s verified email-update flow.
• Google Sign-In: Google Sign-In is shipped. Apple Sign-In is not shipped.

Reading, images, and chat

You can log sessions, add optional notes and images, join challenges, view a Ranking, and use challenge chat. Report and block controls are available for chat. Persistent Groups and push notifications are not available.

Choosing an image from Android uses the system Photo Picker or a document fallback, so it should not show a broad storage permission prompt. Camera use is a separate action. A generated share QR can be saved locally when you ask for it.

Service status and security reports

There is no public status page at this time. The operator must define an incident and security-reporting route before release. Do not send passwords, authentication codes, or private images in a support request.

See the privacy policy and terms of service for the release-gated legal and privacy details.